Privacy Policy

1. What We Collect

We may collect personal information such as:

• Name
• Phone number and email address
• Service addresses and postal codes
• Billing information
• Move details, including inventory descriptions and scheduling information
• Communications with us
• Photos or notes related to the move, where reasonably required
• Website usage information such as IP address, browser type, pages visited, and cookies

2. Why We Collect It

We collect personal information for reasonable business purposes, including to:

• Provide quotes and book services
• Communicate about your move and confirm appointments
• Dispatch crews and process payments
• Maintain service records and respond to questions or complaints
• Improve our services and website
• Meet legal, insurance, safety, and recordkeeping requirements

3. Consent

By contacting us, requesting a quote, booking services, or providing information to us, you consent to our collection, use, and disclosure of personal information for the purposes described in this Policy, except where applicable law requires otherwise.

You may withdraw consent subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services.

4. How We Share Information

We do not sell personal information. We may share it only where reasonably necessary, including with:

• Employees and contractors who need it to perform services
• Payment processors and insurers
• Software providers used for booking, invoicing, dispatch, or customer communications
• Legal, regulatory, or law-enforcement authorities where required or permitted by law

5. Marketing Communications

If we send commercial electronic messages, we will do so in accordance with applicable Canadian anti-spam law. Marketing emails or texts will include identification information and an unsubscribe method where required.

6. Retention

We keep personal information only as long as reasonably necessary for legal or business purposes, after which it will be securely destroyed, deleted, or anonymized.

7. Protection of Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure, but we take reasonable steps appropriate to the sensitivity of the information.

8. Access and Correction

You may request access to your personal information or request correction of inaccurate information by contacting us using the contact details below. We will respond in accordance with applicable law.

9. Cookies and Website Analytics

If you use our website, we may use cookies or similar technologies to improve website functionality, understand website traffic, and support marketing or analytics. You can usually manage cookies through your browser settings.

10. Third-Party Sites

Our website or communications may contain links to third-party sites or services. We are not responsible for the privacy practices of third parties.

11. Children's Information

Our services are intended for adults arranging moving services. We do not knowingly collect personal information from children except where provided by a parent or guardian as part of a move.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date.

13. Contact Us

For privacy questions, access requests, corrections, or complaints, contact: